RETURNS AND REFUNDS POLICY

Returning an item

In an unlikely event of receiving a wronged, damaged or defective item. You are eligible to a 100% refund

In an unlikely event of receiving an item different from what you ordered to be fake, wronged/counterfeit. You are eligible to a 150% refund

Not eligible for return

All Items are eligible for returns and refund apart from items  from the grocery category

Products that have been altered from their original or opened by an authorized person.

Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.

Products in beauty, health and personal care category.

Product with tampered or missing serial Universal Product Code numbers (UPC).

Jewellery, innerwear, bed sheets, lingerie and socks (except counterfeit/fake)

Books and CDs (except counterfeit/fake)

Products damaged due to misuse. (except counterfeit/fake)

Requirements for Returns

Category

Changed My Mind

Defective

Wrong

Damaged / Broken

Fake / Unathentic

Size

Office & Bussiness Appliances

Babies, Kids and Toys

Phones & Gadgets

Books & Stationery

Health and Beauty

Men's Clothing

Women's Clothing

Groceries

Computing

Frequently Asked Questions