Returns & Refunds

We want you to love what you bought. If something isn't right, here's how returns work.

Return window

• You have 7 days from delivery to request a return for change of mind.
• Faulty or damaged-on-arrival items: contact us within 48 hours.

Eligibility

• Item is unused, in original packaging, with all accessories.
• Proof of purchase (order number) is provided.
• Some items are non-returnable for hygiene/safety reasons (e.g. earphones once unsealed) — this is noted on the product page.

How to start a return

1. Email support@sales366.com with your order number and photos of the item.
2. We'll respond within 24 business hours with a return authorisation and pickup/drop-off instructions.
3. Once we receive and inspect the item, we'll process your refund within 5–10 business days to the original payment method.

Warranty

All electronics come with the manufacturer's warranty. See our Warranty page for coverage details.